otels.com Reviews and Complaints

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otels.com Reviews

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  • Waste Of Time And Money



    I have been transfered to Otel.com through a comparsion website after I choosed it because of its lower price. I tried serveral times to complete a booking with no success. In my last try my credit card has been charged the full amount then I transfered to an error page stating that rooms not available in this hotel and no transaction processed! I sent a query to their customer support. Two days later otel.com appeared in my credit card statement and still no answer from them. I filed dispute to my bank and the money back, however, not same amount because the bank took an exchange... More...
    (Travel)
  • Incompetent and appalling service



    I made a booking with otels.com and was contacted by a team of their 'fraud department' on email informing me that unless I send them scanned copies of the front and back of my credit card, my photo ID and 3 months bank statements they will proceed to cancel my booking. I contacted the hotel directly and they said the booking was fine, I called otel.com's customer service and they reassured me that it was their mistake to ask for this information and that everything was fine. Within an hour I received an email from the 'fraud department' informing me that my booking... More...
    (Hotels)
    catalunya's Picture   catalunya    0 Comments   Comments

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